The pharmacies listed below should be open as shown. The details are correct at the time of publishing but are subject to change. You are advised to contact the pharmacy before attending to ensure they are open and have the medication you require. 

Hampshire - Pharmacy Opening Times - BH Winter 2024-25 - Final V1.pdf

Results for November 2024

Very Good/Good = 286

Poor/Very Poor = 10

Neither Good nor Poor = 6

TOTAL PATIENT SUBMISSIONS FOR NOVEMBER = 302

Thank you for taking the time to feedback. The majority of "poor" ratings were due to late or over running appointments in October.  We've noticed patients bringing more than one ailment to their consultation again, please only discuss one condition so we can deal with every patient thoroughly and effectively in the time given.

Other comments included "Easy to arrange appointment via app, waiting area clean and adequate seating. Easy check in, on time and Sister was welcoming friendly, helpful and interested!" and "excellent doctor". All comments are shared and appreciated. Suggestions are acknowledged and adapted where possible.

Please remember to care for us like we care for you.

Odiham and Old Basing Health Centre

Did you know that there are some free NHS health services you can access without needing an appointment with your GP? This is called self-referral and could help you find the care you need quicker and more easily than going through your surgery. We have created a section which include self refer links - please click Useful Information

Tomorrow, Wednesday 13th November we will be launching a simpler, user friendly way to get in touch online!
We've listened to your feedback about our Econsults being complicated and repetitive so Econsults will end as today. We will be introducing a short form to complete from tomorrow. As always you can call us and a receptionist can help you complete this over the phone. Please be patient and kind as we transition over to a simpler system for us all. Thank you.

Results for October 2024

Very Good/Good = 208

Poor/Very Poor = 8

Neither Good nor Poor = 8

TOTAL PATIENT SUBMISSIONS FOR SEPTEMBER = 224

Winter Pressures - As we head into November we begin to feel the considerable pressure over the winter period as demand for services significantly increases with the onset of cold weather and flu.  We thank you for the positive feedback last month with comments such as "Staff very friendly, put you at ease", "The nurse I saw was amazing" and "she made me feel less anxious and was very kind". All of these and more will be shared with the team.

Results for September 2024

Very Good/Good = 299

Don't know = 0

Poor/Very Poor = 7

Neither Good nor Poor = 6

TOTAL PATIENT SUBMISSIONS FOR SEPTEMBER = 312

Thank you to everyone that took the time to complete the survey this month and offer constructive suggestions and feedback to share with all the team.

One of the issues which came out of the feedback last month was Parking, we cannot change the parking and we're lucky to have parking facilities available so close to both of our health centres, please be patient and arrive in time in case parking is busy.

Odiham Health Centre has a Pay and Display car park adjacent which is managed by Hart District Council. Car Parking and toilets - Odiham Parish Council There are also 4 free spaces available for patients use along with disabled spaces in our own private car park.

Old Basing Health Centre has a free car park which does tend to be busy as it is used by the health centre, pharmacy and nearby flats.

Odiham and Old Basing Health Centre is proud to be Armed Forces Veteran Friendly accredited. Our Veteran Clinical Lead is Dr Juliette Williams and our non-clinical Veteran Lead is Sarah Blunden, who is also our Social Prescriber.

We have demonstrated our commitment to eight core manifesto standards, including signing the Armed Forces Covenant, raising awareness of veterans’ healthcare needs among staff, and establishing links with local support providers.

Please ensure you let us know at reception if you are an Armed Forces Veteran so that we can check and update your records.

Veteran Poster.pdf

RSV vaccinations have arrived! We are inviting our eligible patients by text and a phone call to our upcoming clinics. Patients become eligible when they turn 75. There is also a one-off catch-up programme for those already aged 75-79.

Respiratory syncytial virus (RSV) - NHS (www.nhs.uk)

Results are in for August! 

Breakdown as follows

Very good/good = 298

Don't know = 1

Poor/Very Poor = 6

Neither Good nor Poor = 7 

TOTAL PATIENT SUBMISSIONS FOR AUGUST = 312

Thank you to everyone that took the time to complete the survery this month.

Click here for the full poster Coffee Morning

Hosted by the Social Prescribers of Odiham and Old Basing Health Centre

September - 5th and 19th

October - 3rd, and 17th

November - 7th and 21st

December- 5th

This month the figures are as follows;

96% Very Good/Good (177 Very good, 18 Good)

3% Neither good or poor (7)

0% Poor

0.5% Very Poor (1)

0.5% Don't know (1)

Total patients completing the survery this month is 204.

Have a read of our "BT Question Patient Sheet" information sheet we've put together which covers answers to commonly asked questions such as "Why do I need a Blood Test?" "Where does my blood sample go?" and "How do I get my results?".

Please click here for Hampshire Pharmacy Opening Times 27th May 2024.pdf

Despite a particularly challenging month, we are delighted to have gained a 96% satisfaction rate.

We read EVERY single comment and suggestion put forward on these surveys and we're constantly striving and pushing forward to achieve a positive patient outcome for every single one of our patients.

Thanks for all your feedback last month, your comments are shared throughout the team here at Odiham and Old Basing Health Centre.

Figure breakdown for April - 

152 Very Good

24 Good

6 Neither Good not Poor

2 Poor

Open Pharmacies over the Bank Holiday 6th May 2024. 

Click here for Pharmacy Opening times

The Practice will be closed on the following days: 

• Early May - first Monday in May (6th)
• Spring Bank Holiday – last Monday in May (27th)
• August Bank Holiday – last Monday in August
• Christmas Day
• Boxing Day
• New Year

Need to see a doctor? NHS 111 can help

If you need to see a doctor but can’t get to your local practice you may be able to be seen outside of normal practice hours.

Call 111 and if appropriate, the advisor will be able to schedule you an appointment with a GP – it may not be your usual one –  at a local venue. If you could be better treated elsewhere, they will be able to direct you to the best place to suit your needs. 111 is free to call at all times.

Experiencing a mental health problem?

If you are affected by a mental health issues over the bank holidays and are not already known to local mental health services, or call 111. If you are a service user already, you can access services via your Community Mental Health Team or the out of hours GP service. 

Call the Samaritans

Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year.

Call us for free on 116 123

Emergency care

If you or someone you are with finds themselves in a life-threatening situation call 999 and ask for an ambulance. You will be taken to most appropriate place for your needs which in some case may not be your nearest hospital.

Need help getting online? No idea how to do an Econsult? Want to receive our newsletter? Check your blood test results online?

Come and meet our Digital Champion for help and top tips on getting the most out of the facilities and apps available to you. Tuesday mornings 10-11am at Odiham, Wednesday mornings 10-11am at Basing or ask at reception. They will also be onhand to help at the coffee mornings hosted by our Social Prescribers.

Our Social Prescribers have recently been recently trialling a coffee morning at the All Saints Church, Odiham. It's a chance to pop along for a coffee and a chat. You can also get some advice of groups within your area, help filling out a form or get onboard with the NHS App.

After a successful few dates we are delighted to announce it will be continuing throughout the year, dates attached in the poster below. See you there!

Thursday Coffee Morning Dates from our Social Prescribers

94% Good

4% Neither Good or Poor

3% Poor

These results are based on 247 patients who completed the survey last month (March 24).

Please click here to view - Pharmacy EASTER opening hours

Results in from October 2023 to January 2024, click below for details.

Friends and Family Results

You can now self-refer yourself to the MSK service using a digital referral tool. Simply click the link to refer yourself and kick start your recovery!

https://phio.eql.ai/provider/circlehealth

 We have been informed by South Central Ambulance Service that patients will now book their Patient Transport directly NOT through health centres. This is from 1st November 2023.

This can be done by telephone or online, details below - 

• Transport Tel Number - 0300 100 0024 - Hampshire Option
• Cancellation Tel Number 0300 790 0143
• ETA Tel Number 0300 013 5003
• Book online: Nepts.online@SCAS.nhs.uk

Patients will need their NHS number and Date of Birth to book and are able to create an account for future use.

Online booking up to 20 days in advance - min 48hrs notice
Telephone booking up to 10 days in advance - min 48hrs notice.

(exceptions DVT,CANCER,RENAL Life or Limb threatening Acute Medical Unit, Emergency Medical Unit)

ALTERNATIVE LOCAL TRANSPORT OPTIONS (donation required)

Odiham Voluntary - 07551 587862 (48 hrs notice)

Old Basing Neighbourhood Care - 0333 0440116 (48 hrs notice)

All eligible welcome, just search up Odiham or Old Basing Health Centre on the national booking line Book, cancel or change a COVID-19 vaccination appointment - NHS (www.nhs.uk) and grab a jab!

Please note our prescription turnaround will change to 5 WORKING DAYS with effect from 1st April 2023.

Do you follow us? It's a great way to learn about current health campaigns, NHS inititives and local news!

Facebook  odihamandoldbasinghealthcentres

Instagram odihamoldbasinghealthcentres

Please be advised we have a daily limit which can be processed in place, when this has been reached the facility will not be active until the following day.

We launched our new, user friendly patient website on 2nd December!

In the process, some of the new online forms had a technical issue so have only just been received. Please bear with us whilst we adminster them over the next 48 hours, Many thanks.

You may need to refresh your browser to see latest information, here's how:

How to Refresh a Web Page

1. Open your browser of choice, and select the web page that you want to visit.
2. Hit Ctrl-R, or CMD-R if you're on a Mac.
3. Wait for the page to be refreshed.

Go online to 111.nhs.uk (for assessment of people aged 5 and over) or Call 111 free from a landline or mobile phone. For ALL immediate, life-threatening emergencies, continue to call 999.

On top of our usual high demand for appointments at this time of year, we are seeing a growing number of phone calls, mainly related to concerns around strep A infection/scarlet fever, following reports that there has been an increase of cases. While most children will only have a mild illness, some may become seriously unwell, so if you are concerned about your child, please seek medical help.

Learn more here Strep A Scarlet Fever Information

We are doing our best to ensure patients who need to be seen on the same day can be. We may not have capacity to see everyone and understand that delays getting through can be frustrating.

We may need to temporarily delay routine appointments to ensure urgent cases can be seen quickly. This will be done according to clinical need, and we will do what we can to reduce disruption to patients. If you are unable to attend an appointment or need to rearrange, please let us know as soon as possible, so that we can offer it to others.

Please be patient with us and if your reason for contacting us isn’t urgent please consider getting back in touch on another day. If you can have your request dealt with online such as repeat prescription requests, general queries or fit to work certificates, please use eConsult.

Parents or guardians of children can also download the Healthier Together App for free onto their smartphone or through the website for instant advice on many common conditions: www.what0-18.nhs.uk/

Your local pharmacy can help with some minor ailments such as the common cold, upset stomach, or aches and pains. However, if you are getting worse or things change you can visit NHS 111 online, find your nearest Urgent Treatment Centre, or in an emergency, dial 999 or visit the emergency department.

Thank you for your understanding.

You can click here for our Practice Leaflet which provides a general overview of the Health Centres, its facilities and Clinicians. It is available to save, print and will be on display in both our waiting areas. 

Services in general practice and the community are being transformed to make it easier for you to access a wider range of help from us, closer to home, by phone or online. This is part of the NHS long-term plan to offer people further choice and more joined-up healthcare. To find out more, read the information leaflet here Your practice team is here to help you.