The practice is committed to the health of our population registered with us. With the increasing spread of Coronavirus the practice has taken the decision to change the range of GP appointments offered. All face to face appointment will now be telephone or video consultations in the first instance.
If you need to be seen the clinician will liaise with you directly to organise this.
We would stress this is in response to the evolving situation and based on guidance from Public Health England and with support from our local commissioners.
Please consider carefully if your problem is urgent and cannot wait, we are entering an unprecedented period of demand on the whole NHS.
With your support we hope to deliver the safest possible services during this turbulent period. We remain committed to the health and well- being of our population and thank you for your support.
Further information can be found at:
If you have a new continuous cough or fever (37.8 degrees centigrade or higher) regardless of travel history of contact with confirmed cases you should self-isolate for 7 days (this includes children) from the onset of symptoms following current advice.
If you have symptoms and you cannot manage at home you should use NHS 111 online for advice. DO NOT go to the GP. https://111.nhs.uk/service/covid-19
( please only call NHS 111 if you cannot get on line).
After 7 days of self-isolation, if you feel better and no longer have a temperature you can return to your normal routine. If you have not had signs of improvement after 7 days and have not already sought medical advice, you should use NHS 111 online before leaving your home or letting in visitors.
For general advice such as how it spreads and how to avoid infection, or actions you need to take regarding self-isolation please visit:
Old Basing Health Centre
As a result of heightened concerns around COVID-19, practices locally are increasing the use of online consultations and telephone triage to support infection control and protect patients and staff. We will be doing this at Old Basing Health Centre.
Some practices routinely manage their demand in this way already. What this means is that all appointments will initially be a phone call with a clinician who will then arrange an appointment if it is clinically appropriate to see you. This will allow us to provide a high level of care to those patients who need clinical input in a more time efficient way.
To manage the increased number of patient contacts, we may also need to reschedule some routine appointments that are not time critical. This will be discussed with you if appropriate.
If you require assistance please contact us as normal on 01256 868370. The post box will be emptied everyday so please utilise this.
Thank you for your support at a time we are dealing with an ever changing environment.
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(Site updated 02/04/2020)