Access
There is access through the main automatic front doors. We have a wheelchair available for use in surgery, accessible parking, ramps and accessible toilets with baby changing facilities.
Hearing Difficulties
If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception.
Learning Disability and Autism
All staff undertake the Learning Disability and Autism Awareness Course, in addition they all undertake The Oliver McGowan Learning Disability and Autism Training.
Need an interpreter?
No problem, just let reception know when you book your appointment.
Neurodiversity
Neurodiversity reflects the diversity of all human brains. It includes people with dyslexia, autism, ADHD and dyspraxia, among other neurological conditions. In the UK it is believed that around 1 in 7 people are neurodivergent.
What works for you?
Everyone has different support needs. Soon there will be a new way to make sure every part of the NHS knows how you like to be treated. You will be able to ask your GP (your doctor) to put a note on the computer about the kind of support you like. We call this note a flag. You can find out more by reading this easy read leaflet - Sharing information about your support needs
We have:
- A quiet room is available - ask reception when you arrive
- Information boards
- Clear signage
- Easy to read information
- Sensory box at reception
- Plain language and avoid jargon
- Images and videos (online) to help explain our information
- We are as flexible as we can be within the confines of a GP practice to ensure offer all our patients a safe, effective, responsive, caring and well lead environment. If you have suggestions of how we can improve further please do get in touch here Suggestion Form
