Appointment System

Appointments can be made by:

  • Online - Using your NHS App
  • Online - Completing an eConsult
  • Telephone - 01256 702371
  • Walk in - Pop into Odiham or Old Basing Health Centre

Appointments can be booked up to two weeks in advance.  If you have an urgent healthcare issue, you will be triaged and offered a same-day telephone call to determine the best way to help you.


111 -  Out of hours care 

Call 111 or online NHS 111  

This service will also advise you with minor illness, mental health and direct you to the right place.

What is an Econsult?

This is straight forward form to complete online which goes to your practice and you'll receive a response before the end of the next working day!

It saves you waiting for an appointment or calling the surgery.

We will be in touch either by:

  • Text
  • Telephone call
  • Face-to-Face appointment

Click on the 'Get Started' button on the right and fill out the on-line form.

Please be advised we have a daily limit in place, when this has been reached the facility will not be active until the following day.

I Need An Appointment Urgently

We have triage appointments available daily for URGENT same day attention between 8am-6pm Monday to Friday. Please call 01256 702371 and speak to reception who will advise and help.

You can also complete an Econsult Click here for Econsult which will be triaged.

Out of these hours and at weekends please call 111.

If you need urgent medical assistance please dial 999.


How to register through the NHS App

Download the app from your mobile device’s app store and follow the easy step-by-step registration instructions. It will help if you know your NHS number (though this isn’t essential), and you will need to have a form of ID (passport or driving license) to hand.

If you want to learn more, visit the NHS App page on the NHS UK website.

The NHS App

Have you got the NHS App?

The NHS App you can conveniently order repeat prescriptions, view your GP medical records, manage appointments at your GP surgery, set organ donation preferences, and check symptoms.

Why not download it and try it out? 

What does the NHS App do?

The NHS App allows you to access a range of NHS services on your smartphone or tablet. You can use it wherever you are, at any time.

You can:

  • order repeat prescriptions
  • view your GP medical record
  • book and cancel appointments at your GP surgery
  • use the symptoms checker, including an A to Z of conditions and treatment advice from the NHS website
  • access 111 Online, for advice on self-care and whether urgent help is needed



Are You Being Examined?

Chaperoning Policy

We have trained chaperones available at both health centres; or you may prefer a friend or family member to accompany you for any consultation, examination or procedure.

Your healthcare professional may also require a chaperone to be present for certain consultations.

Please ask the reception team.

Home Visits

Please try and telephone reception on 01256 702371 before 10.00am if you require a home visit.

Routine requests made after 12.00pm will be dealt with the following day.

A clinician will phone you back as it could be that your problem can be dealt with over the phone, or that it might be more appropriate to send a District Nurse, or arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability only.

Please remember that 4-5 patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

How do I Cancel my Appointment?

PLEASE TELL US if you are unable to attend or no longer need your appointment, we can then offer this appointment to another patient. 

Ways to Cancel Your Appointment


82 Patients Did Not Attend (DNA) their appointment in May

Opening Times

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Nurses Appointments

Our team of Practice Nurses are highly trained and are able to provide a number of services, including:

  • Asthma reviews
  • Blood tests
  • Blood pressure checks and management
  • Cervical smear tests
  • Contraception reviews
  • COPD reviews and lung function tests
  • Coronary artery disease checks
  • Diabetes management
  • Dressings, wound care and suture removal
  • ECG's
  • NHS health checks 
  • Travel health advice
  • Vaccinations & Immunisations - child, adult

More information on these and other services can be found on our 'Clinics and Services' page.

Extended Access

Evening & Weekend Appointments are now Available

Odiham & Old Basing Health Centre work with Crown Heights and Bramblys Grange as part of a primary care collaborative group (Mosaic Healthcare) and in addition Hantsdoc to provide Improved Access appointments.

Patients registered at this practice can book an appointment to see a GP or nurse on weekday evenings after 18:30, on Saturday mornings at the surgery and Sunday mornings at Basingstoke Hospital. Appointments will take place at this practice, Crown Heights or HantsDoc (Whitewater Health, Hook).

Appointments will be primarily be on a Wednesday evening and Saturday morning, but some will be held on a Friday or Tuesday evening.  Please note - reception is unmanned during this time.

Please talk to a member of the team to find out more or book an appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Training Practice

Odiham and Old Basing Health Centres are a training practice, training qualified doctors for general practice.

Qualified doctors who have already completed at least three years of hospital training join us for one year's experience to complete their training and you may be offered an appointment with them.

In our role as a training practice we are regularly inspected to ensure a high quality of care and efficient administration.

We also have medical students attached to the practice. You will always be asked beforehand if a medical student may be present at a consultation. Some of our nurses and health visitors are also qualified to train others and may have students attending their clinics from time to time.


There may be research projects within the practice from time to time. If you are involved you will always be fully informed.

What is sepsis?


Sepsis is a life-threatening reaction to an infection.

It happens when your immune system overreacts to an infection and starts to damage your body's own tissues and organs.

You cannot catch sepsis from another person.

Sepsis is sometimes called septicaemia or blood poisoning.

Find out more by clicking the NHS link here or visit the UK Sepsis Trust here


Out of Hours

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

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