Disability and Inclusion


There is access through the main automatic front doors. We have a wheelchair available for use in surgery, accessible parking, ramps and accessible toilets with baby changing facilities.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

Learning Disability and Autism

At the Odiham and Old Basing Health Centres all staff undertake Learning Disability and Autism Awareness Course, in addition they all undertake The Oliver McGowan Learning Disability and Autism Training.

We also have a quiet room that is available should you need it whilst waiting to see your GP – please ask reception on arrival.


Neurodiversity reflects the diversity of all human brains. It includes people with dyslexia, autism, ADHD and dyspraxia, among other neurological conditions. In the UK it is believed that around 1 in 7 people are neurodivergent.

What works for you?

Everyone has different support needs. Soon there will be a new way to make sure every part of the NHS knows how you like to be treated. You will be able to ask your GP (your doctor) to put a note on the computer about the kind of support you like. We call this note a flag. You can find out more by reading this easy read leaflet -  Sharing information about your support needs

We currently have:

  • A quiet room is available on request
  • Information boards 
  • Clear signage
  • Easy to find and available information
  • Plain language and avoid jargon
  • Images and videos (online) to help explain our information
  • We are as flexible as we can be within the confines of a GP practice to ensure offer all our patients a safe, effective, responsive, caring and well lead environment 

Further information can be found at:  

S4Nd – Society for Neurodiversity - www.s4nd.org offers peer support groups that are run by and for neurodiverse people. Groups are held monthly on Sundays using Zoom between 2:30-4pm.  In addition, they offer one to one sessions on a Sunday.

The Brain Charity www.thebraincharity.org.uk/what-is-neurodiversity/ 

The Donaldson Trust Home - The Donaldson Trust (donaldsons.org.uk)

Remember please let us know what you would like to see at the health centres.