Disability and Inclusion

Disabled Access

There is access through the main door. We have a wheelchair available for use in surgery, accessible parking, ramps, automatic doors and accessible bathrooms.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

Learning Disability and Autism

At the Odiham and Old Basing Health Centres all staff undertake Learning Disability and Autism Awareness Course, in addition they all undertake The Oliver McGowan Learning Disability and Autism Training.

We also have a quiet room that is available should you need it whilst waiting to see your GP – please ask reception on arrival.


Neurodiversity reflects the diversity of all human brains. It includes people with dyslexia, autism, ADHD and dyspraxia, among other neurological conditions. In the UK it is believed that around 1 in 7 people are neurodivergent.

What works for you?

We are currently looking at ways to making all communication as accessible as possible so please feel free to let us know what you would like to see changed in the practice.


  • A quiet room is available on request.
  • Information boards provide a wealth of information for our patients; however, we are aware that a cluttered notice board can divide attention so we are looking at ways we can ensure this is alleviated.
  • We will ensure information is easy to find and focus on.
  • We will use plain language and avoid jargon.
  • We will use more images to help explain our information.
  • We will be as flexible as we can within the confines of a GP practice to ensure offer all our patients a safe, effective, responsive, caring and well lead environment.


Further information can be found at: 


S4Nd – Society for Neurodiversity - www.s4nd.org offers peer support groups that are run by and for neurodiverse people. Groups are held monthly on Sundays using Zoom between 2:30-4pm.  In addition, they offer one to one sessions on a Sunday.


The Brain Charity www.thebraincharity.org.uk/what-is-neurodiversity/ 


The Donaldson Trust Home - The Donaldson Trust (donaldsons.org.uk)


Remember please let us know what you would like to see at the health centres.