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Covid Vaccinations - we will contact you - please don't contact us!

Covid Vaccine Update 26/01/2021

It was announced last week that people aged 70 and over & those who are listed as clinically extremely vulnerable will now also start receiving invitations to have the vaccination. Vaccinating the first two groups will remain the priority but vaccination sites which will have enough supply & capacity for vaccinating further people are allowed to offer vaccinations to the next two cohorts.

We know that, for some people, this announcement has caused concern that they (or their relatives) who are in the over-80s category may have been missed. Please be assured that our focus absolutely remains on reaching the initial priority groups first.

We are also delighted to be able to say that care home residents are starting to be offered their vaccine already, we are now rapidly scaling up the effort to reach people who are housebound.

Some of our patients are calling about the letters they have received from the NHS to book their vaccination.

It gives a telephone number to call or website to visit.  This service may only be able to offer you an appointment at a 'mass' vaccination centre, which may be not be local & unsuitable for you.  The nearest one for our patients would be Church Crookham.  This may may automatically come up as an option but we have been informed that if you persist throughout the day, it should eventually show.  If you are offered a vaccine at an alternative location which you would have difficulty attending, you do not have to book & you can ignore the letter.  You do not need to contact us.  You can choose to wait until you are contacted to have your vaccination locally - currently the Hampshire Court Hotel, Chineham.  

Please note: 'Other health & care workers' who are eligible for the vaccination (Community Pharmacists, OT's etc) will be contacted by the HIOW Central Healthcare Worker Vaccination Programme, not through Primary Care.

The NHS in Hampshire & Isle of Wight is continuing to vaccinate patients against coronavirus during the biggest immunisation programme in history!

 
They have set up a Hampshire & Isle of Wight vaccination programme update page (hosted on the Southampton City CCG website), which will be updated on the local roll-out of the vaccine & some of the frequently asked questions that have been coming through.
View the latest Hampshire & Isle of Wight vaccination programme update @ https://www.southamptoncityccg.nhs.uk/local-delivery-of-the-vaccination-programme

Vaccination Programme Briefing 08.01.21

Coronavirus vaccination

  • The vaccination delivery is based at the Hampshire Court Hotel and is a collaboration between all practices in North Hampshire.
  • You may receive a letter, call or text message inviting you to attend your appointment. Bramley's Grange Medical Practice are responsible for sending out text message invitations to all eligible patients. Please do not contact Bramley's Grange Medical Practice - the staff there will be unable to help you & their patients will be unable to get through.
  • The first of these are now being sent to patients over 80, in line with the number of vaccinations expected to be delivered.
  • Patients will need to have a smart phone in order to click on the link which takes them to the booking site.
  • If the patient does not have a mobile number/smart phone/don't respond to the text* they will be called, not forgotten.  

Using a central vaccination centre means we can continue to offer as much normal general practice services as possible during the pandemic from people's home surgeries. The vaccinations can only be done at a minimum of Primary Care Network level, not practice level.  Other areas may be utilising individual practice sites but we opted against doing so as it would have meant entirely closing one of our general practices to give it over to vaccinations, which we all felt reduced access to our normal services and would cause more problems, particularly as this programme is likely to last at least into the Spring.

Covid vaccinations are set up and established now at the Hampshire Court Hotel and are awaiting further vaccine. When we are able to run at full capacity we will be able to vaccinate 6000+ people a week. Vaccine supply is the rate limiting step here and we are ready to increase the availability of vaccine to our population as soon as we have it. 

As you may also know we are following the guidelines set out about which groups we will be working through as per the national Joint Committee on Vaccination and Immunisation (JCVI).

Their priority list is as follows:

1. Residents in a care home for older adults and their carers
2. All those 80 years of age and over and frontline health and social care workers
3. All those 75 years of age and over
4. All those 70 years of age and over and clinically extremely vulnerable individuals
5. All those 65 years of age and over
6. All individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
7. All those 60 years of age and over
8. All those 55 years of age and over
9. All those 50 years of age and over

The first two groups in the above list for our practice is around 750 people.

We have been made aware that some fraudsters may have been using the pandemic to target people, sending false messages which pretend to offer appointments.  In these false messages people may be asked to provide their bank details to verify their identity.

Please note - no part of the NHS will ever ask for your bank details.  If you receive a message which appears to be from the NHS but which asks for financial information, it will be a hoax.

I understand our patients' concerns and the frustration they feel when there is a vaccine and they can't get access to it. I would reassure them that as soon as we have stock we will be contacting eligible patients directly to organise these appointments.  We will be working through the priority list as set out above. Unfortunately I am unable to say when individual groups will be receiving their vaccination as this is entirely dependent on national availability of stock and when this is apportioned to us, we do not have any control over this.  

In the meantime please keep safe and follow the government guidelines in place.

Kind regards, Dr R Assadourian, Senior Partner

Further updates & information can be found on the North Hampshire Clinical Commissioning Group website @ https://northhampshireccg.nhs.uk/

* If you wish to add a mobile number to your records or update contact details, please do so by using the 'contact' tab above.  

Covid Vaccinations...Frequently Asked Questions

What is the address of the vaccine clinic?

The Hampshire Court Hotel, Centre Drive, Chineham, Basingstoke RG24 8FY. It is located very close to the big Tesco in Chineham. If you are on the roundabout where Tesco is, take the exit after Tesco on the roundabout & then take the next left past the Tesco car park which you will see on your left.

How do I get to the vaccine clinic?

There are 190 parking spaces at the hotel if you are able to travel by car. If you are travelling by bus from the town centre, routes 7, 14 and 55 will drop you just outside the hotel car park.

Why is it not at my normal practice?

All of the local practices have decided to work together to provide this additional vaccination programme. Working at scale is allowing us to maintain ‘business as usual’ as much as possible at each of the GP surgeries. Given the logistics of this particular vaccine’s storage and delivery, it is not possible for each individual practice to provide this service on their own.

I cannot get there due to mobility/other reasons, when will I be vaccinated?

We will be back in touch with you when we know that we can vaccinate outside of the main hotel hub and care homes.

How will my Practice know when I’ve had the vaccine?

We are using an IT solution that will send a notification through to your GP surgery to let them know that you have received the vaccine.

Who will be giving me my vaccine?

We will have a combination of GPs, Nurses, HCAs & other trained vaccinators giving the vaccine. You might recognise some of them as they will be from local practices. All staff will have completed the required training & have their competencies signed off before vaccinating anyone.

What are the side effects?

Studies are showing low incidences of the following site effects: injection site pain, fever, chills, fatigue, headaches and muscle aches. These are all commonly reported side effects of most vaccines.

I am concerned about how quickly this vaccine has been made: can you provide assurances around this?

Despite the speed at which this vaccine has been produced, it has still gone through all of the regulatory processes that any other vaccine would before being approved for use.

For further information, please see the COVID-19 Vaccination guide.

Lonely? Isolated? Support is here....

If you find yourself isolated or need some help, support is out there. Call the Hampshire Coronavirus Support and Helpline on 0333 370 4000

If Coronavirus has had an impact on you or any aspect of your life, including anyone who is self-isolating, you can telephone the Hampshire Coronavirus Helpline for advice and support.

They can help if you are struggling to get the food, medicine or essential supplies you need for yourself or your family, or other worries you may have such as:

- Where to find help in your community

- Debt & money worries

- Mental health support

- Domestic abuse

- Bereavement

- Problems with drug a& alcohol misuse

You can also find information about support at ww.connecttosupporthampshire.org.uk/coronavirus

For more information about local activities across Hart please visit www.hart.gov.uk/christmas-2020

 

Old Basing - Winter Assessment Centre

Changes to keep patients safe during Covid-19

We are making some changes to the way we offer face-to-face appointments over the coming months.

We will be operating slightly differently, to help keep patients and staff safe, and to allow all patients to continue to get the support and care they need.

Please continue to contact your GP surgery in the usual way, via telephone consultation or eConsult. The healthcare team at your GP surgery will assess all requests, and will advise you if you need a face to face appointment, or a telephone or video consultation.

Please do not attend your GP surgery unless you have been asked to do so.

We expect that the winter months, and the ongoing pandemic, will pose many challenges to the healthcare system.

To help us see patients safely, from 2 November the Old Basing Surgery will temporarily become the Winter Assessment Centre for the North Hampshire area. That means it will be the site for seeing, assessing and treating patients with winter viruses, including Covid-19.

This will allow us to continue to meet all of the needs of our other patients - for long-term conditions, immunisations, antenatal and postnatal care, contraceptive services, and cancer screening along with other routine general practice – without interruption. 

This change will apply across the North Hampshire area, allowing each practice (including ours) to continue to provide normal general practice care, whilst also having a safe, separate site to see and treat those patients with winter infections.

All illnesses – not just Covid-19 – are important to us, and we are determined that our patients can be confident that they can get safe care, no matter what their concern.

Please work with your GP surgery by providing them with as much information as possible when you contact them so they can support you to access the right care over the next few months and keep everyone safe.

Thank you.

Flu Campaign 2020/21 

Thank you to everyone who has come to our walk-though clinics or attended to have a vaccination this year.  In what has been very challenging circumstances we have achieved an outstanding response, in fact the highest in the area - which is great news!  

If you still haven't had yours & you are a carer, in an 'at risk' group, 50+ or have a eligible child not covered by the school vaccination programme, you can book online or give us a call for a Flu vaccination. 

Why we don't routinely issue antibiotics!

The overuse of antibiotics in recent years means they're becoming less effective & has led to the emergence of "superbugs". These are strains of bacteria that have developed resistance to many different types of antibiotics, including:
•MRSA (methicillin-resistant Staphylococcus aureus)
•Clostridium difficile (C. diff)
•the bacteria that cause multi-drug-resistant tuberculosis

These types of infections can be serious & challenging to treat, & are becoming an increasing cause of disability & death across the world. The biggest worry is that new strains of bacteria may emerge that cannot be treated by any existing antibiotics.

There are many ways that drug-resistant infections can be prevented: immunisation, safe food preparation, hand washing, & using antibiotics as directed and only when necessary. In addition, preventing infections also prevents the spread of resistant bacteria.

Many mild bacterial infections get better on their own without using antibiotics & they don't work for viral infections such as colds, flu, most coughs & sore throats.

Antibiotics are no longer routinely used to treat:

  • chest infections
  • ear infections in children
  • sore throats

REMEMBER - Your GP will now only issue antibiotics if you REALLY need them, so please listen to their advice, they aren't the cure & answer to everything!

Cervical Screening & Immunisations.....book your appointment!

Have you missed or delayed your screening or immunisations during the outbreak?

It's really important that you get yourself screened, immunised & keep your children up to date too - we are able to provide these for you at the surgery & your safety is the utmost importance to us.

Screening & immunisations save lives - so book your appointment now!

GP appointments and bookings - Q&A's

The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:

Why can’t I walk into my GP practice?

The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently.

Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, we have also had to change how we offer our services to you.

If you do need to come in, then we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

How do I get an appointment?

The easiest and most effective method is to use e-Consult through the practice website or through the NHS App. We are still available for you to call but please remember if your call is not urgent, please ring after 2pm. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have the available technology, through a video consultation.

Why can’t I book a face-to-face appointment?

We have adapted the way in which you can get an appointment quickly and safely.

Most patient’s health concerns can be managed over the phone or via video consultation. This is why we are providing you with either an initial phone call or video consultation to decide what would be the best way to help. If we can support you without needing you to come into the practice then we reduce the need for you to travel, and reduce the risk of the virus spreading.

If you do need a face-to-face appointment, you will be invited to attend the practice.

If we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

What is e-Consult?

You can access e-Consult via the practice website. It lets patients consult with their own NHS GP online by completing a quick form which is reviewed by the practice. After reviewing your query, you will then be directed toward the most appropriate help. This might be some advice on self-help, pharmacy advice, an appointment with one of the practice clinical team or another service. Your data is secure at all times – including during a video consultation or telephone call.

What if I do not have access to a smartphone or web camera?

While technology has evolved and supports us all in many different ways in our day-to-day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation.

We can still talk to you on your mobile phone or landline.

Will I need to wear a face mask if I come into my practice for an appointment?

To help limit the spread of the virus, we are asking for all patients aged 12 and over to wear a face covering when they come the practice.

You can find additional information by visiting https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

How do I get a repeat prescription?

There are a few ways you can do this:

  • Via the NHS App
  • Request your medication from your pharmacy
  • In writing, through our letterbox
  • Email us

How do I cancel or move a booked appointment?

If you have booked via the NHS App or on-line Patient Access, you can cancel & rearrange in the same way, otherwise please call us.

Can I still use the out of hours service?

For evening and weekend access to GPs please either visit 111.nhs.uk or call NHS 111.

What do I do if I think I have coronavirus (Covid-19)?

The main symptoms of coronavirus are:

  • high temperature – this means you feel hot to touch on your chest or back
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

If you are experiencing one or more of these symptoms then DO NOT visit your GP practice.

You should visit 111.nhs.uk/covid-19 or call NHS 111 if you cannot get help online.

You must self-isolate for seven days from when your symptoms started. Anyone you live with, or in your support bubble, who does not have symptoms must self-isolate for 14 days from when the first person started having symptoms.

You must also ask for a test as soon as you start showing symptoms. You can do this online – visit www.nhs.uk/ask-for-a-coronavirus-test

Both Surgeries are welcoming NEW PATIENTS!

Please see the 'New Patients' page for details of our catchment area & how to easily register online.

eConsult - the quick & easy way to consult your GP online

See our home page for details & use the 'Get Started' link.

Follow our page on Facebook for advice, health promotions &  information!

Simply search 'The Odiham and Old Basing Health Centres' to keep up-to-date on our latest news.

We CAN NOT take prescription requests over the phone!

An increasing number of patients are calling to place their repeat medication orders but since October 2019, we have only been able to do this for children or the vulnerable. 

Please look at the 'Prescription' tab to find out the various ways you can place your request.

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