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Old Basing - Winter Assessment Centre

Changes to keep patients safe during Covid-19

We are making some changes to the way we offer face-to-face appointments over the coming months.

We will be operating slightly differently, to help keep patients and staff safe, and to allow all patients to continue to get the support and care they need.

Please continue to contact your GP surgery in the usual way, via telephone consultation or eConsult. The healthcare team at your GP surgery will assess all requests, and will advise you if you need a face to face appointment, or a telephone or video consultation.

Please do not attend your GP surgery unless you have been asked to do so.

We expect that the winter months, and the ongoing pandemic, will pose many challenges to the healthcare system.

To help us see patients safely, from 2 November the Old Basing Surgery will temporarily become the Winter Assessment Centre for the North Hampshire area. That means it will be the site for seeing, assessing and treating patients with winter viruses, including Covid-19.

This will allow us to continue to meet all of the needs of our other patients - for long-term conditions, immunisations, antenatal and postnatal care, contraceptive services, and cancer screening along with other routine general practice – without interruption. 

This change will apply across the North Hampshire area, allowing each practice (including ours) to continue to provide normal general practice care, whilst also having a safe, separate site to see and treat those patients with winter infections.

All illnesses – not just Covid-19 – are important to us, and we are determined that our patients can be confident that they can get safe care, no matter what their concern.

Please work with your GP surgery by providing them with as much information as possible when you contact them so they can support you to access the right care over the next few months and keep everyone safe.

Thank you.

Flu Campaign 2020/21 

Thank you to everyone who has attended our walk-though clinics or attended to have a vaccination this year, in what has been very challenging circumstances!  

If you are in the 'at risk' group, over 65 or if your child is eligible for a Flu vaccination (and not covered by the school vaccination programme), please book on-line or give us a call.

You may be aware the Government has announced that those aged 50 - 65 who are not currently in one of the at risk groups will be eligible for a flu vaccine from December 1st, so please check on-line for available appointments from that date. 

Thank you.

Why we don't routinely issue antibiotics!

The overuse of antibiotics in recent years means they're becoming less effective & has led to the emergence of "superbugs". These are strains of bacteria that have developed resistance to many different types of antibiotics, including:
•MRSA (methicillin-resistant Staphylococcus aureus)
•Clostridium difficile (C. diff)
•the bacteria that cause multi-drug-resistant tuberculosis

These types of infections can be serious & challenging to treat, & are becoming an increasing cause of disability & death across the world. The biggest worry is that new strains of bacteria may emerge that cannot be treated by any existing antibiotics.

There are many ways that drug-resistant infections can be prevented: immunisation, safe food preparation, hand washing, & using antibiotics as directed and only when necessary. In addition, preventing infections also prevents the spread of resistant bacteria.

Many mild bacterial infections get better on their own without using antibiotics & they don't work for viral infections such as colds, flu, most coughs & sore throats.

Antibiotics are no longer routinely used to treat:

  • chest infections
  • ear infections in children
  • sore throats

REMEMBER - Your GP will now only issue antibiotics if you REALLY need them, so please listen to their advice, they aren't the cure & answer to everything!

Cervical Screening & Immunisations.....book your appointment!

Have you missed or delayed your screening or immunisations during the outbreak?

It's really important that you get yourself screened, immunised & keep your children up to date too - we are able to provide these for you at the surgery & your safety is the utmost importance to us.

Screening & immunisations save lives - so book your appointment now!

GP appointments and bookings - Q&A's

The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:

Why can’t I walk into my GP practice?

The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently.

Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, we have also had to change how we offer our services to you.

If you do need to come in, then we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

How do I get an appointment?

The easiest and most effective method is to use e-Consult through the practice website or through the NHS App. We are still available for you to call but please remember if your call is not urgent, please ring after 2pm. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have the available technology, through a video consultation.

Why can’t I book a face-to-face appointment?

We have adapted the way in which you can get an appointment quickly and safely.

Most patient’s health concerns can be managed over the phone or via video consultation. This is why we are providing you with either an initial phone call or video consultation to decide what would be the best way to help. If we can support you without needing you to come into the practice then we reduce the need for you to travel, and reduce the risk of the virus spreading.

If you do need a face-to-face appointment, you will be invited to attend the practice.

If we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

What is e-Consult?

You can access e-Consult via the practice website. It lets patients consult with their own NHS GP online by completing a quick form which is reviewed by the practice. After reviewing your query, you will then be directed toward the most appropriate help. This might be some advice on self-help, pharmacy advice, an appointment with one of the practice clinical team or another service. Your data is secure at all times – including during a video consultation or telephone call.

What if I do not have access to a smartphone or web camera?

While technology has evolved and supports us all in many different ways in our day-to-day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation.

We can still talk to you on your mobile phone or landline.

Will I need to wear a face mask if I come into my practice for an appointment?

To help limit the spread of the virus, we are asking for all patients aged 12 and over to wear a face covering when they come the practice.

You can find additional information by visiting https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

How do I get a repeat prescription?

There are a few ways you can do this:

  • Via the NHS App
  • Request your medication from your pharmacy
  • In writing, through our letterbox
  • Email us

How do I cancel or move a booked appointment?

If you have booked via the NHS App or on-line Patient Access, you can cancel & rearrange in the same way, otherwise please call us.

Can I still use the out of hours service?

For evening and weekend access to GPs please either visit 111.nhs.uk or call NHS 111.

What do I do if I think I have coronavirus (Covid-19)?

The main symptoms of coronavirus are:

  • high temperature – this means you feel hot to touch on your chest or back
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

If you are experiencing one or more of these symptoms then DO NOT visit your GP practice.

You should visit 111.nhs.uk/covid-19 or call NHS 111 if you cannot get help online.

You must self-isolate for seven days from when your symptoms started. Anyone you live with, or in your support bubble, who does not have symptoms must self-isolate for 14 days from when the first person started having symptoms.

You must also ask for a test as soon as you start showing symptoms. You can do this online – visit www.nhs.uk/ask-for-a-coronavirus-test

Both Surgeries are welcoming NEW PATIENTS!

Please see the 'New Patients' page for details of our catchment area & how to easily register online.

eConsult - the quick & easy way to consult your GP online

See our home page for details & use the 'Get Started' link.

Follow our page on Facebook for advice, health promotions &  information!

Simply search 'The Odiham and Old Basing Health Centres' to keep up-to-date on our latest news.

We CAN NOT take prescription requests over the phone!

An increasing number of patients are calling to place their repeat medication orders but since October 2019, we have only been able to do this for children or the vulnerable. 

Please look at the 'Prescription' tab to find out the various ways you can place your request.

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