Did you know you can now book telephone and face to face appointments online or via the 'NHS App' on your smartphone or tablet?

ocal Pharmacy Prescription Services

Click here to: Find a pharmacy near you


  • Lloyds Pharmacy, Odiham - provide a prescription collection service.
  • Boots Pharmacy, Hook - provide a prescription collection & delivery service for the elderly.
  • Whitewater Pharmacy, Hook - provide an extended hours prescription collection service.


Old Basing 

  • Day Lewis Pharmacy, attached to the surgery - provide a prescription collection & delivery service for the elderly.
  • Boots Pharmacy, Chineham - provide an extended hours prescription collection & delivery service for the elderly.
  • Tesco in-store Pharmacy, Chineham - provide an extended hours prescription collection service.

NHS Charges

From 1 April 2018, the charges are:

  • Prescription (per item): £8.80
  • 12-month prepayment certificate (PPC): £104.00
  • 3-month PPC: £29.10

If you have to pay for 4 or more prescription items in 3months, or more than 14 items in 12months, you may find it cheaper to buy a PPC.  The charge for a single prescription item is £8.80, whereas a 3month PPC will cost you £29.10 and a 12 month PPC £104.00.

What Entitles You to Free Prescriptions?


The NHS will cover the cost of your prescription if you are:

  • 60 or over.
  • Under 16.
  • 16, 17 or 18 and in qualifying full-time education.


The NHS will cover the cost of your prescriptions if, at the time the prescription is dispensed, you're included in an award of:

  • Income Support.
  • Income-based Jobseeker's Allowance paid on its own or with contribution-based Jobseeker's Allowance.
  • Pension credit or/and Pension Credit.
  • Child Tax Credit and/or Working Tax Credit

Exemption Certificates

  • Maternity - while pregnant or within 12 months of having a baby.
  • Medical - if you have a qualifying medical condition.
  • NHS Tax Credit exemption Certificate
  • HC2 Certifate  - NHS Low Income Scheme certificate for full help with medical costs.
  • War pension exemption certificate - covering the cost of prescriptions relating to your accepted disability

For full information on the above please visit the following websites:

Department for Work and Pensions: www.gov.uk/dwp

Exemption certificates, the NHS Low Income Scheme and prescription prepayment certificates: www.nhsbsa.nhs.uk/healthcosts

Prescription and dental charges, eye care, healthcare travel, wigs and fabric support costs: www.nhs.uk/helthcosts

Medicine WastageOnline AcewsOnline

Patient Online Access

If you are registered to receive NHS treatment with the practice it is simple to enrol for this service. Once enrolled it offers rapid and easy access to make an appointment, with no telephone queue or charge.

With this service, you can:

  • Cancel and book your appointments
  • Order and track repeat medication requests
  • Access your medical records, including test results
  • Update your contact details.

Simply present your photographic ID (passport or driving licence) to one of our receptionists and they will get you registered.

You can either be given a print out of your account details or we will send you an email to enable you to access the Patient Access website.

 Click Here for Patient Access


The NHS App

The new, simple and secure way to access a range of NHS services on your smartphone or tablet.  You can use it to:

  • Check your symptoms
  • Find out what do when you need help urgently
  • book & manage appointments at the surgery
  • order repeat prescriptions
  • view your medical record securely
  • choose how the NHS uses your data

To start using the NHS App you can download it from the App Store or Google Play and just follow the instructions:

  1. Enter your postcode, locate your GP surgery and press continue
  2. If you already have an online account with your surgery you can use your current logon, if not request NO and proceed to set up logon details
  3. Enter your email address and create a password - agree and continue
  4. An email will be sent to the email address provided to confirm account details - CONFIRM and VERIFY
  5. You should now be able to log on
  6. Enter your mobile number and enter the 6 digit code sent to you (this will help to keep your information secure)
  7. Prove your identity; full name, date of birth, take a photo of your ID and record a short video quoting a security number sent to you (can take up to 2 hours to confirm identity)
  8. Once identity is confirmed you can use your NHS login to access all features of the NHS App, including booking appointments, managing repeat prescriptions and viewing parts of your medical record.

More information can be found at www.nhs.uk/nhsapp and if you have any issues using or downloading the app, check the NHS App help and support page

GP appointments and bookings - Q&A's

The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:

Why can’t I walk into my GP practice?

The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently.

Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, we have also had to change how we offer our services to you.

If you do need to come in, then we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

How do I get an appointment?

The easiest and most effective method is to use e-Consult through the practice website or through the NHS App. We are still available for you to call but please remember if your call is not urgent, please ring after 2pm. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have the available technology, through a video consultation.

Why can’t I book a face-to-face appointment?

We have adapted the way in which you can get an appointment quickly and safely.

Most patient’s health concerns can be managed over the phone or via video consultation. This is why we are providing you with either an initial phone call or video consultation to decide what would be the best way to help. If we can support you without needing you to come into the practice then we reduce the need for you to travel, and reduce the risk of the virus spreading.

If you do need a face-to-face appointment, you will be invited to attend the practice.

If we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

What is e-Consult?

You can access e-Consult via the practice website. It lets patients consult with their own NHS GP online by completing a quick form which is reviewed by the practice. After reviewing your query, you will then be directed toward the most appropriate help. This might be some advice on self-help, pharmacy advice, an appointment with one of the practice clinical team or another service. Your data is secure at all times – including during a video consultation or telephone call.

What if I do not have access to a smartphone or web camera?

While technology has evolved and supports us all in many different ways in our day-to-day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation.

We can still talk to you on your mobile phone or landline.

Will I need to wear a face mask if I come into my practice for an appointment?

To help limit the spread of the virus, we are asking for all patients aged 12 and over to wear a face covering when they come the practice.

You can find additional information by visiting https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

How do I get a repeat prescription?

There are a few ways you can do this:

  • Via the NHS App
  • Request your medication from your pharmacy
  • In writing, through our letterbox
  • Email us

How do I cancel or move a booked appointment?

If you have booked via the NHS App or on-line Patient Access, you can cancel & rearrange in the same way, otherwise please call us.

Can I still use the out of hours service?

For evening and weekend access to GPs please either visit 111.nhs.uk or call NHS 111.

What do I do if I think I have coronavirus (Covid-19)?

The main symptoms of coronavirus are:

  • high temperature – this means you feel hot to touch on your chest or back
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

If you are experiencing one or more of these symptoms then DO NOT visit your GP practice.

You should visit 111.nhs.uk/covid-19 or call NHS 111 if you cannot get help online.

You must self-isolate for seven days from when your symptoms started. Anyone you live with, or in your support bubble, who does not have symptoms must self-isolate for 14 days from when the first person started having symptoms.

You must also ask for a test as soon as you start showing symptoms. You can do this online – visit www.nhs.uk/ask-for-a-coronavirus-test

If you have any questions, please contact us.


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