Help & Advice Organisations

Are you struggling to feed your family? Basingstoke Foodbank is here to support local people in crisis.

Domestic Abuse

Hampshire Domestic Abuse - 03300 165 112

National DA Helpline (24hr) - 0808 2000 247

Respect (confidential line for perpetrators of abuse) - 0808 802 4040

Crisis Hotline (for 11-17 year olds) - 0300 303 1590

Health Visitors - 07520 615720

Hestia's Bright Sky App

Free to download mobile app providing support & information to anyone who may be in an abusive relationship or those concerned about someone they know. 

Hampshire Safeguarding Children Partnership -

School Nurse

Health & well being issues including self-harm, relationships, bullying, weight, anxiety, drugs, smoking, stress, body worries, alcohol & sexual health - 07507 332160

Alcohol & Drug Support Services

Alcoholics Anonymous

Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. Please feel free to get in touch. Call 0800 9177 650 or contact them by email:

Catch 22 - Substance Misuse Support

Are a county-wide community engagement treatment service offering specialist substance misuse treatment to young people under 18-years-old and targeted substance misuse interventions and support for young people aged 11 to 16-years-old within educational settings.
 You can contact them by calling 0800 599 9591 (24hrs), emailing 


FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, help and support follow this link: Talk to FRANK. or call 0300 123 6600.

Inclusion Recovery

Inclusion is a national organisation that works with individuals, families and communities who are affected by drugs, alcohol, crime and mental health.  They provide free and  confidential support so whether you are concerned about your own or someone else's drug or alcohol use, please call 0300 124 0103 or visit their website by clicking:

Smoking Cessation Advice  - Smokefree Hampshire

Smokefree Hampshire provides a Free NHS service across Hampshire.  They have a dedicated team of professional advisers who are committed to helping smokers who live or work in Hampshire who want to quit. We have our very own Smoking Cessation Advisor at the health Centre who can help support you through the process & give you quit aids if you need them.  Call us on 01256 702371 & ask to book an informal chat over the phone with Amy.

More information can be found at: email: or by telephoning: 01264 563039


121 Youth Counselling

121 offers counselling sessions to 11-25 year olds in Hart. Young people get 50 minutes to talk about anything that is troubling them in a confidential and friendly environment. The service is free to young people. It is provided at Odiham Cottage Hospital 3 times per week. 

If you think you could benefit from this service please call Hart Voluntary Action on: 01252 815652, by or visit

Connect Counselling Service

Are a Christian organisation based in Camberley serving the local community, offering professional counselling services to help support couples and families experiencing a range of problems, such as anxiety, depression, inability to cope, relationship issues, bereavement and more. 

To make an appointment or for further information, please call: 01276 24210 or visit their website:

Cruse Bereavement Care (North Hants Area)

The death of someone we love can be a shattering experience. Basingstoke Cruse has trained volunteers who are available to visit you in your home or in a setting that is mutually convenient.  There is also an evening drop in group (just come along) every Wednesday from 18:45 - 20:15 at The Bridge Centre, Basingstoke.

For more information about Cruse, please call 01264 335569

Relate Counselling Services

Relate can offer counselling to help with all types of issues including: relationships, family, children and young people and sex therapy.

Relate can now offer counselling services at Odiham Cottage Hospital.  Please call 01256 423844 for more information or visit their website:

Step By Step

Are you between 18 - 25 and having a hard time, things getting on top of you, feeling anxious, stressed or just generally down? Step By Step is a free local counselling support service who can be contacted on:

01252 346120 or by emailing:

Dementia and Alzheimer's

If you are concerned about the memory of someone close to you, encourage them to visit their GP as the earlier you seek help, the sooner you can get information, help and support.

You can also visit for for further advice or call the Alzheimer's Society's National Dementia Helpline on: 0300 222 1122.

'Insights on living with and caring for those with dementia'

This is a very insightful, short film by a doctor who has dementia.

Sunflower Café

Offers tea and friendly company to those with dementia and their carers.  The volunteers who run the café often have personal experience of caring for a family member and can offer practical advice or listen sympathetically.

The Sunflower Cafe volunteers liaise with the local Doctors Surgery in Odiham and Hook, the Odiham Cottage Hospital, All Saints Church, The Vine Church, Mothers Union, the Alzheimer’s Society and other groups and charities to enable them to offer a full range of information and support each Wednesday, 14:00 - 16:00.

For more information, please contact Elaine on:  

Dementia Advice Service

If you have just been told you have dementia, you may feel frightened and unsure about what the future holds.  The Dementia Advice Service can help sufferers, carers, friends and family by providing support and information to equip them for the journey ahead.

Basingstoke Dementia Advice Service can be contacted on: 01256 423829 or please visit their website:

Hart and Rushmoor Dementia Advice Service can be contacted on: 01252 624808 or please visit their website:

How Your Local Library Can Help

Dementia can create feelings of isolation and problems communicating with family, friends and carers.  Hampshire County Council's Library Service offers a range of materials and resources to borrow to help improve and stimulate discussion and memories.  They also offer a home library service for anyone who finds it difficult to get to the library because of ill health, disability or caring responsibilities.

To find out more, call in to your local library, call 0300 555 1387 or visit their website:

Alzheimer's Cafe

Offer informative monthly talks and social gatherings in Basingstoke for all people with or who are caring for those with dementia.  A full list of subjects covered and further details are available by calling 01264 835246 or you can visit their website by clicking on this link:

Rosefield Day Care Centre - Dementia Specialist Support

Care, respite and friendship for dementia sufferers and carers.  Offering a two course hot lunch, activities, transport, help and advice from professional staff, 3 days a week from 09:30 - 15:00.

For more information please contact Lynne Ewing on: 01256 393604 or by emailing:

Dementia Friendly Swimming

If you are living with dementia or care for someone who does, they offer swimming sessions with accessible equipment and facilities with specially trained staff so you can enjoy your swim in a safe and supportive environment.

Basingstoke Sports Centre every Friday 14:30 - 15:30.  If you want to know more, please contact Sally Lewis on 01256 302219 or email:

Rare Dementia Support

Between 5% and 15% of people living with a dementia have a rare dementia. This can bring with it a unique and complex set of challenges, including difficulties with language, vision, movement and behaviour. However, there is a widespread lack of understanding and a shortage in the resources needed to support those affected.

Rare Dementia Support (RDS) is a world-leading, UK-based service led by the UCL Dementia Research Centre (DRC). We aim to empower, guide and inform people living with a rare dementia diagnosis and those who care about them. Find out more about the 6 rare dementias we support on their website:

Digital Safety




The impact of COVID-19 means that most of us will be at home for an extended period and are likely to be spending increasing amounts of time online. 

The online world is a necessity for many children in accessing school work and it delivers huge benefits, not least in enabling us to stay connected to family and friends during this period. However, many parents may feel concerned about the content their children are accessing. 

Although rare, there is a risk that increased online activity and feelings of stress and isolation may be exploited by negative influences and online groomers of all kinds to target vulnerable children and young people directly. 

An understanding of digital safety will help parents and carers safeguard loved ones from a range of harms, whether that’s child sexual exploitation, fraud, or extremist influences seeking to radicalise vulnerable people. 

Extremists may use the COVID-19 outbreak to promote hateful views, for example through conspiracy theories blaming a particular group for the virus, or through spreading misinformation regarding these groups’ responses to it. 

What steps can I take to keep my child safe online?

If you have downloaded new apps or bought new technology to help stay connected at this time, remember to review and adjust privacy and safety settings if you or your child is signing up to a new online service. 

Government has encouraged Internet Service Providers to allow parents to easily filter content to put you in control of what your child can see online. 

You can switch on family friendly filters to help prevent age inappropriate content being accessed on devices in your home. - The UK Safer Internet Centre provides guidance on how to do this.  Internet Matters has also provided step by step guides on how to setup parental controls, more information is included in the ‘Further Resources’ section. 

What are the signs that my child may be being exploited online?

Online exploitation is often hard to recognise because it is a complex issue. When it comes to being drawn into extremist ideas online, sometimes there are clear warning signs, in other cases the changes are less obvious. Although some of these traits may be quite common among teenagers, taken together they could be indicators that your child may need some help:

  • Exploring new and unusual websites, chat forums and platforms. Harmful influences may push individuals towards platforms with a greater degree of anonymity.
  • Joining new or secret groups since isolation.
  • Speaking with new friends or being secretive about chats during online gaming or in forums.
  • A strong desire to seek new meaning, identity and purpose.
  • Using language you wouldn’t expect them to know.
  • Watching, sharing or creating films online linked to religious, political or racial hate.
  • Becoming increasingly argumentative or refusing to listen to different points of view. 

Should I be concerned that a loved one is being exploited online?

The above are merely signs that they might need help, but you know your child best and you will want to speak with them first. Check in with them and ask about what they are viewing, who they are speaking to and how they are feeling. This might feel difficult, but here are some pointers to help you: - Listen carefully to their fears and worries. Find some helpful tips here.

  • Avoid explanations that could be interpreted as antagonistic, belittling or frightening.
  • Advice and support is available to help them understand COVID-19.
  • If they are finding it hard to cope with bereavement and grief - advice can be found here. 

What help is available if my child is being exploited online?

It is important to safeguard loved ones from a range of online harms, whether that’s child sexual exploitation, fraud, or extremist influences seeking to radicalise vulnerable people. 

If you are concerned that your child may be at risk of radicalisation, help is available to make sure they get the support they need to move away from harmful influences.

Teachers, healthcare practitioners, social workers, the police, charities, psychologists and religious leaders work together to safeguard those vulnerable to radicalisation through a safeguarding programme known as Prevent.

Prevent protects people from being drawn into hateful extremism – regardless of the ideology. It works in a similar way to safeguarding processes designed to protect people from gangs, drug abuse, and physical and sexual exploitation.

Receiving support through Prevent is voluntary, confidential and not any form of criminal sanction. It will not show up on any checks or negatively affect an individual’s future in any way.

The type of support available is wide-ranging, and can include help with education or careers advice, dealing with mental or emotional health issues, or digital safety training for parents; it all depends on the individual’s needs.

With this specialist help, vulnerable people across the country have moved away from supporting hateful extremism, enabling them to live more stable and fulfilling lives.


How can I access support and advice for a loved one being radicalised?

As with other safeguarding functions, Prevent is still operating during this time and is here to support families in times of need. 

If you are worried that a loved one is being radicalised, you can call the police on 101 to get advice or share a concern so that they can get safeguarding support. Alternatively, you can contact your local authority safeguarding team for help. 

Contacting the authorities will not get the individual into trouble if a criminal act hasn’t been committed. The local authority or police will discuss your concerns, suggest how they can best help and give you access to relevant support and advice. 

If you think someone is in immediate danger, or if you see or hear something that may be terrorist-related, trust your instincts and call 999 or the confidential Anti-Terrorist Hotline on 0800 789 321. 

I have seen concerning hateful content online that could cause harm. What should I do?

Prevent takes robust action to tackle radicalisation online and to counter the ideology promoted by extremists. This includes removing terrorist-related material and action to suspend the accounts of those fuelling these views. 

Any member of the public can report terrorist content they find online through the GOV.UK referral tool. The Action Counters Terrorism campaign provides more information on this. 

Further resources

There are resources available to help you understand and protect your child from different harms online.

  • Educate Against Hate Parents’ Hub provides resources and government advice for parents and carers on keeping young people safe from extremism.
  • Let’s Talk About It provides support for parents and carers to keep children safe from online radicalisation. The website features a number of resources to download including ‘Talking at Home about Extremism’, a guidance for parents and carers.
  • UK Safer Internet Centre has guides on the privacy settings, parental controls and internet safety features of the major internet service providers.
  • Parent Zone works with Prevent to provide digital safety advice for parents.
  • Thinkuknow provides resources for parents and carers to help keep children safe online.
  • Childnet has developed guidance for parents and carers to begin a conversation about online safety, and on keeping under-fives safe online.
  • Parent Info provides digital support and guidance for parents and carers from leading experts and organisations
  • NSPCC guidance for parents and carers is designed to help keep children safe online. Their Net Aware website, produced in collaboration with O2, provides specific safety information on popular apps and websites.
  • Childline can provide advice and support if your child is worried, from dialling 0800 1111 or downloading the ‘For Me’ app.
  • This list of online education resources for home education includes resources to support your child’s mental wellbeing.
  • Action Counters Terrorism (ACT) E-Learning: This e-learning package explains how to spot the signs of suspicious behaviour and advises on what to do in the event of a terrorist attack. It is free, and available to all members of the public. 

Local Contacts and Information

  • Hampshire Safeguarding Childrens Partnership: This Partnership is collectively responsible for the strategic oversight of local child safeguarding arrangements. Email or telephone 01962 876355.
  • Hampshire Safeguarding Adults Board (HSAB): This is a statutory, multi-agency partnership which oversees and leads adult safeguarding across Hampshire. Email
  • Prevent Partnership Board: This aims to promote awareness and understanding of the PREVENT strategy among professionals and the wider community. Email


Mental Health 

This easy-to-use patient questionnaire has been validated for use in Primary Care.

It is used by your doctor to monitor the severity of depression and response to treatment.

It can also be used to make a tentative diagnosis of depression.

PHQ9 IconPHQ-9 Depression Assessment Questionnaire

Andover Mind

Support line

Our support line is operating normally. You can call us on 0300 5000 907 Monday to Friday between 9am and 5pm.


Our Well-being Services are unfortunately currently unable to offer any groups or face-to face meetings with service users. However, staff are still available to support you by phone, video call, email or text. If you are an existing client, then someone will check in with you to see how you are. If you are a new client, and wish to speak to a member of staff, please contact us using the details below.

Basingstoke Well-being Centre – 01256 476572 or

Primary care (GP) services

We are not currently able to deliver appointments in hospitals or surgeries, we are however offering telephone appointments. Referral is via your GP.

Adult counselling

We are not currently able to offer face to face counselling. If you are an existing client of our adult counselling service, your counsellor will be in touch with you to continue to offer counselling either by telephone or online. If you are experiencing emotional or mental health issues please contact us by leaving a message on 01264 332297 and we will get back to you. We are checking the phones daily.

Youth counselling

If you are an existing client of our youth counselling service,  your counsellor will be in touch with you to continue that counselling either by telephone or online.

Safe Haven

Our Aldershot Crisis Centre is open for those experiencing a mental health crisis or suffering with emotional distress. Drop-in only.

121-123 Victoria Road, Aldershot, Hampshire, GU11 1JN

Monday to Friday – 6pm – 11pm

Saturday, Sunday & Bank Holidays – 12:30pm – 11pm


We are not currently able to deliver our Friends resilience sessions in primary schools. We hope to resume these as soon as we are able.

Ugly Duckling

Our workshop and pop-up shop are temporarily closed until further notice. In line with government guidelines. Please contact if you have any questions.

Carer support and dementia advice

We are unfortunately unable to offer any groups until further notice, however, staff are still available to support you by phone, video call, email or text.  If you are an existing client,  your usual carer support worker or dementia advisor will phone you, if possible, to  see how you are. If you would like to contact us in the meantime or if you are new to the service, and wish to speak to a member of staff, please contact us using the details below:

01264 332297 option 3




italk provides free treatment to people suffering from conditions such as depression, anxiety and stress. The website also contains a lot of very helpful resources. Additionally you can log on to a personal account to work through a program of cognitive behavioural therapy (CBT).

You can self-refer for mental health issues by completing a form on you will need to quote your 10-digit NHS number. If you do not know your NHS number, please contact the surgery.


For fast and direct access to self help resources for anger, anxiety, bereavement, chronic pain, depression, obsessions and compulsions, panic, post traumatic stress, shyness and social phobia, sleep problems and stress.  Some useful publications can be found on their website:

Sunshine and Showers

A local support group for depression and anxiety run by Hart Voluntary Action.  Each group is run by a trained facilitator with group numbers no more than 10.

For more information call: 01252 815652, email: or visit:

Psychosis Support

This is a service for anyone aged between 14 - 35 years old and who appear to be experiencing their first episode of psychosis, this may include: hearing voices, thought perception and belief, suspicion, change in behaviour or friendships and feeling unable to cope.

The team consists of people skilled in supporting young people and their families and referrals can be made by anyone directly to the Early Intervention in Psychosis service by phone on 01256 316326.

Mobility Services

Basingstoke Shopmobility

Shopmobility is a national scheme for supporting people with restricted mobility, whether temporary or otherwise, whatever the reason, they can help.  They hire out powered scooters, electrical and manual wheelchairs and they also offer long term hire for holidays, days out or use at home.

For more information, to discuss your requirements and prices please call: 01256 476066 or visit their website:


They are a national charity and suppler of a range of equipment to help you get around your home, work or school for people who need help due to disability, an operation or accident. 

You can contact the Queen Elizabeth's Foundation for Disabled People on 01372 841100 and visit their website on:

General Services

Connect to Support Hampshire

Connect to Support Hampshire is a source of information and advice, as well as a directory of services available for adults in Hampshire.  This website can be used to assist in sign-posting patients to services, key resources and websites that can help with many areas of life including:

  • Coping in later life
  • Mental Health
  • Health and well-being (including Well-being Centres)
  • Dementia
  • Learning and physical disabilities
  • Care homes & home care

Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.  Please visit their website by clicking:

Hampshire Social Services

Offers help and advice on all aspects of social care for children, adults, families and those with special needs and disabilities.  

Visit their website at:

Age Concern Hampshire

Offer day care and flexible respite care for those caring for the elderly at Rosefield Day Care Centre, Odiham. Additional services may also be available, such as foot care, bathing, hairdressing, counselling, benefit checks and care support groups.

Referrals can be made to Lynne Ewing on: 01256 393604 or by emailing: or you may be eligible through HCC Adults Health Care on 0300 555 1386.

Citizens Advice Service for Odiham

Citizen Advice Hart offers a drop - in Outreach Advice Service on the first Tuesday of every month at the Odiham Cottage Hospital, Buryfields.  The service is a free, confidential and impartial one helping with form filling, benefits, debt, relationships, consumer and housing issues.   No appointment is necessary. Home visits are available by arrangement.

Alternatively call the Adviceline service between 0930-1630 Monday- Friday on 03444 111 306 to speak to an assessor.

Pathfinders for Patients [OHCTF]

Can help provide medical and other assistance for patients of the Practice that is not available under the NHS.
Tel: 01256 701198 or visit their website

Odiham Cottage Hospital

The hospital provides a range of  for local residents, both at Odiham Cottage Hospital and in the community. These include NHS community nursing services, a range of counselling services, social day care for older people and palliative care services.  They can also offer befriending, complementary therapy and a weekly lunch club - held every Monday.

More information can be found on their website: or by calling 01256 393600

Odiham Wellbeing Directory

This directory is produced by the Odiham Voluntary Care Group and the Odiham Over 55's Well-Being Forum.  More information can be found by clicking on this link: Odiham Wellbeing Directory 2016

Macmillan Cancer Support

An excellent website: for information on practical, medical & financial support.  

Parkinson's UK

If you have Parkinson's, or you know someone who has, you've probably got a lot of questions and perhaps some worries.  That's where Parkinson's UK comes in.

They provide a range of information and support for everyone affected by Parkinson's.  Whether a local support group, someone to talk to or just up-to-date advice, this can all be found at: or call 0808 800 0303.

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