Important Practice Information & Data


CQC Report Mar 2017

Patient Confidentiality

We maintain the highest level of patient confidentiality and value personal privacy.

Information is accessed by staff at the surgery only in the level that is required in order to meet the specific needs of a patient.

We will only pass on personal information to a third party with the appropriate written consent of the individual.  We take all reasonable care to protect both the physical security of information technology and the data contained within it.

All information systems are firewall and password protected and all paper files are kept secure.  In certain circumstances we may be required to pass some information to other parties; these circumstances include information required by statute or court order, or where there is a serious public health risk or harm to other individuals or the prevention, detection or prosecution of serious crime.

Zero Tolerance

We will treat our patients with respect, courtesy and will not discriminate against them in any way on the grounds of sex, colour, race, nationality, ethnic or national origin or disability, sexual orientation, religion or religious  or philosophical belief.

Physical violence and verbal abuse is a growing concern.  GPs, practice nurses and other practice staff have the right to care for others without fear of being attacked or abused.  We ask that you treat your GP and practice staff properly - without violence or abuse.

We strongly support the NHS Policy on Zero Tolerance.

Anyone either phoning or attending the practice who abused any staff member or patient, be it verbally, physically or in any threating manner whatsoever, will risk removal from the practice list and be reallocated with the assistance of the North Hampshire Clinical Commissioning Group.

In extreme circumstances cases we may summon the Police to remove offenders from the practice premises.



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