Patient Transport Service & Local Care Groups

Hospital Transport

Non-Emergency Patient Transport Services

Some people are eligible for non-emergency patient transport services (PTS). These services provide free transport to and from hospital for:

  • people whose condition means they need additional medical support during their journey
  • people who find it difficult to walk
  • parents or guardians of children who are being transported

Patient Transport Services may not be available in all areas. To find out if you are eligible for PTS and how to access it, you will need to speak to your GP or the healthcare professional who referred you to hospital. 

Refunds of Hospital Transport Costs

You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:

  • are not eligible for PTS
  • cannot afford the cost of travelling to hospital
  • cannot get a friend or relative to take you

Read this page on the Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.

Read the answers to more questions about NHS services and treatments.

Further information can be found on the the NHS Choices website by clicking here: Hospital transport

Booking Patient Transport Services (PTS)

Odiham and Old Basing surgeries are able to book transport for their patients to attend a Basingstoke & North Hampshire Hospital appointment; certain criteria have to be met e.g. if specialist transport such as an ambulance or vehicle with wheelchair access is required.  

The patient's registered GP will approve/reject the transport request if there is any query over the validity of the transport request.

Although the transport is booked through Odiham Health Centre for Odiham patients and Old Basing Health Centre for Old Basing patients, the PTS is provided through South Central Ambulance Service. The surgery has no control over their efficiency or timing of the arrival of the transport.
When your transport booking is made by the surgery, you will be given a reference number and a telephone number to call if you should wish to amend or cancel the booking or have any queries on the day of your appointment.  
This reference is for a specific booking and patients cannot make their own arrangements using this telephone number.
You are welcome to take a friend or relative with you to your appointment as long as their seat is pre-booked.
You may find that you will be sharing transport with other patients for cost-effectiveness.
Please give the surgery as much notice as you can when booking transport.

Local Care Groups

If you do not meet the guidelines for using the PTS, please bear in mind that most local communities have a 'Care Group' who are very happy to drive people to appointments.  
They do usually require several days' notice, as all their drivers are volunteers.  They may require a small donation.  
Look for details in your local Parish magazine, local newsagents' windows, shop noticeboards, etc. for their contact details.
They can also provide help with:
  • Attending appointments.
  • Befriending.
  • Social activities.
  • Visiting friends and family.
  • Shopping trips.

Odiham Voluntary Care Group - Telephone 07551 587 862
Old Basing & Lychpit Good Neighbours - Telephone 0333 044 0116
Basingstoke Neighbour Care - Telephone 01256 423 855

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