We make every effort to give the best possible service to everyone who attends our Practice.
However, we are aware that sometimes things can go wrong and that patients can feel unhappy about what has happened.
We are keen that things do not go wrong and that all of our patients are happy with the standards of care we provide.
If problems do arise, then we would wish to resolve them as speedily as possible.
We would also wish to learn from such events and put processes in place that would prevent them from arising again.
You can complain within 6 months of the incident or within 6 months of you realising that you have a complaint, provided it is within 12 months of the event.
If any patient has a suggestion, concern or complaint, please write to or speak to either Mrs Sue East or Dr Weaver, and we will deal with the matter straight away.
NHS England Complaints Management Process
The process for managing primary care complaints are managed by NHS England. If a patient wishes to complain they can either contact the GP practice (as above) or NHS England as follows:
Please write "For the attention of the Complaints Manager" in the subject line.
Telephone contact number: 0300-311-2233 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)